Appliance Repair Torrington

Appliance Repair Torrington CT: 

Service Rates, Policies, & Procedures


Service Call Charge: The service call charge includes all trips to your location, any necessary return visits and whatever time it takes to diagnose the appliance. We will then give you our estimate and recommendations. Click here for information about what our service call charge includes.

Job Rate: the job rate is in addition to the appliance service call. We use the MASPG national flat rate price blue book to calculate the job rate. We consider many factors when pricing a repair. They include salaries; cost of parts, insurance, taxes, telephones, just to list a few. All parts and installation is included in our estimate.

Three for the price of one: Action Appliance will diagnose and give you an estimate for repairs, for up to three appliances without extra charges for the same service call fee.

Extra bonus: After the appliance repair is complete, should you need repairs on other appliances in your home, we will return and give you a 50% discount on the house call during the first 30 days.

No Problem Found: If the problem with your appliance does not present itself during our first visit, do not worry! We will return at no additional charge to recheck it within 90 days. Call us and we will schedule a re-diagnosis.

Payments: All services are performed on a C.O.D. basis. We accept cash, checks, MasterCard, Visa, Discover, and American Express.

Re-quoting a Repair: On a rare basis, a technician may give a quote that cannot be fulfilled. This can happen for several reasons including; the original part is no longer available, the part or labor price changes, or the repair requires additional updated assemblies. We will do our best to keep the repair cost as affordable as possible. Should the cost exceed a reasonable amount, you have the option of a deposit refund.

Parts Orders: Action Appliance Repair has one of the largest inventories on parts on every service van. Sometimes it is necessary to order special parts that are unique to your appliance model. In this case we order your part as soon as possible using our state of the art system. Parts orders usually take between 3 and 14 working days. Your job quote includes standard shipping. Should you request a rush order, we can arrange it at an additional cost.

Deposits: Due to manufactures policies, once we have ordered a part, we cannot stop or cancel it. We require a 50% deposit that is equals to half of the repair cost.

Refunds: If the repair cannot be completed do to an unforeseen difficulty such as a part that is no longer available or a diagnosis that is changed, we offer a refund of your deposit less your service call charges. Please allow 10 working days for processing of refunds.

Discounts and Coupons: We offer a 10% discount to senior citizens, active military personal, full time police and fire fighters. This can be used toward any type of repair. It cannot be used towards the trip charge or diagnostic fee. We also offer online monthly specials. Discounts and coupons are valid during normal working hours and must be presented during time of diagnosis. Coupons cannot be combined with other specials or offers. Our $25 coupon is good during normal working hours at time of diagnosis and with paid repairs over $100. The higher value coupon applies.

Satisfaction Guarantee: If we fix an appliance and it breaks down again during our ninety-day warranty period, we'll return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we'll fix it for free! If the machine has another problem, we'll treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If in the first 90 days, the machine is not worth spending any additional money on, we'll give you back the original repair cost, less the regular service charge.

Five Year Pro-rated Warranty: Action Appliance Repair includes a pro-rated 5-year warranty with every regular repair. For the first year, the part that we installed is covered for manufacturers defects as well as 90 days for the labor and service call. The second year covers 50% of the parts. From the third through fifth years, a 25% discount is covered. For complete details, call the office for updated details or view the back of your invoice.

Installation of Customers Parts: Should you request us to install a part that is not supplied by Action Appliance Repair; we cannot, under any circumstance, warranty or guarantee the repair. This includes additional parts or house call trips to complete the repairs.

V.I.P. Club Maintenance Member: If you are a VIP Club member, you will receive discounts, priority scheduling, lifetime warranty on parts, and depending on your plan, complete appliance maintenance. You can start saving on today’s charges. See our offers online or call the office for details.

Rates: At the time of this writing, our service call charge ranges from $69.95 for special citizens, $79.95 is our regular rate during normal hours. We offer emergency on-call service 24 Hours a day at a higher rate. Call the office for details. 

A Action Appliance Repair is qualified to work on all models of home appliances.  We provide professional appliance repair including Trash Compactor Repair, Refrigerator and Freezer Repair, Stove and Range Repair, Washer and Dryer Repair, Microwave Repair, Dishwasher Repair, Humidifier and Dehumidifier Repair, Ice Maker Repair, Water Filters, Hot Water Dispensers, Range Vent Hood Repair and more!

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